Subscriptions, Cancellation & Refunds
How membership, cancellation and refunds work.
1. Demo
Every new account starts with a free demo (currently 7 days), once per account, with no card needed. Some detail (exact levels and scores) is hidden during the demo. When it ends you keep your account and can become a member.
2. Plan and price
- Membership is billed monthly through Stripe. The price, currency, any tax and the renewal terms are shown at Stripe Checkout before you pay; that is the price you agree to.
- Introductory pricing may apply. Your monthly price is locked: the rate you join at is the rate you pay for as long as your membership stays active, even when prices rise for new members.
- If you cancel and your membership ends, the lock ends with it. If you rejoin later, you join at the price in force at that time.
- Promotion codes may be accepted at checkout.
3. Starting straight away
When you subscribe, you ask us to start your membership immediately, and you acknowledge that because it starts straight away, payments are not refundable — including during the first 14 days. You confirm this with a tick box before you go to Stripe Checkout.
4. Renewal
Your membership renews automatically each month, on the same date, until you cancel.
5. Cancelling
Cancel any time from Settings → Membership → Manage in Stripe (the Stripe customer portal), in line with Stripe's cancellation process. Cancelling stops future renewals; you keep full access until the end of the period you have already paid for.
6. Refunds
Payments are non-refundable, and we do not give refunds or credits for part-used months or unused time. This does not affect your statutory rights.
7. Free weeks
A free week (for example, for leaving a review) adds seven days of full membership. If you pay through Stripe, your next payment moves back by seven days; otherwise full access is added to your account for seven days. Free weeks have no cash value.
8. Failed payments
If a renewal payment fails, Stripe tries again and we tell you in the app. If payment is not made, your account returns to demo level until it is.
9. Price changes
Price changes apply to new members only. We will not raise the price of an active membership.
Questions about billing: Quantarhq@gmail.com.